FAQS

How do I place an order?

Step 1. Add the desired item and quantity to your shopping cart.

Step 2. Click the shopping cart icon.

Step 3. Review your order and click Checkout.

Step 4. Sign in or Register.

Step 5. Confirm your shipping details and payment method, and complete the payment.

How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘Order History’ to check your order status. You can choose to email us at support@theshoppingmates.com to get information on your order.

Can I make changes to my order?

If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered.

Are customs and duties fees included in the price of my order?

They are not. We do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered.

What types of payments do you accept?

We accept Visa, MasterCard, Maestro, Discover, JCB, Diners Club.

For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.

How long is the delivery time?

Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Policy page.

When will my order arrive?

Orders typically arrive within 8 to 10 days for Standard Shipping and within 5 to 10 days for Express Shipping. Please visit our Shipping Policy page for more information on your specific location. Once your order has started its journey to you, we will send you an email with tracking information.
What is your Return Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information regarding our return policy, please check it on our Return Policy page.
What should I do if there's something wrong with my order?

Please contact us ASAP. Email us with your order number and detailed information regarding the problem and provide pictures if there is any quality issue:support@theshoppingmates.com

When will I receive my refund? 

After your return has been processed and returned to our facilities, please estimate up to 30 days for the refund to hit your bank account. As always, we stand on the side of over communicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven't received an email from us within 28 days, please do not hesitate to contact us.